Is this an insurance plan?
No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay for services at the discounted price at the time services are received.
How does a discount plan work?
First, you can find participating providers by using the "Provider Search" page for your corresponding plan or by calling 1-844-394-5369. After confirming the provider's continued participation when making an appointment, members just show their member ID card at the time of service. Members are responsible for paying all fees directly to the provider.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
What providers can I go to?
You can find participating providers for the discount plan by using the "Provider Search" page for your corresponding plan or calling 1-844-394-5369.
Can I go to a provider that does not participate?
You may go to the provider of your choice; however, you will only receive a discount by going to a participating provider.
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill. You may fax them to (800) 247-4450, or you may mail them to Careington International Corporation, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at 1-844-394-5369 for assistance.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at 1-844-394-5369 for help finding participating providers or use the "Provider Search" page for your corresponding plan.
Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034